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Svelteby LuKariaPrivacy Policy
Effective Date: October 15, 2025
At Svelte by LuKaria, your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our virtual medical weight loss services, including the prescription and delivery of GLP-1 medications. By accessing our platform or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
a. Personal Information
We collect personal details you provide when signing up or receiving services, including:
- Full name
- Date of birth
- Contact information (email, phone number, address)
- Medical history and current health information
- Insurance details (if applicable)
- Payment information
b. Health Information
As a healthcare provider, we collect and store protected health information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA). This may include:
- Diagnoses
- Treatment plans
- Prescriptions (including GLP-1 medications)
- Progress reports and health outcomes
c. Technical Information
When you interact with our platform, we may collect:
- Device type and operating system
- IP address
- Browser type
- Usage data (pages visited, time on site, etc.)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Provide personalized medical weight loss care
- Prescribe and manage GLP-1 medications
- Coordinate medication delivery
- Monitor health progress and outcomes
- Communicate with you regarding appointments, updates, and support
- Comply with legal, regulatory, and clinical obligations
- Improve our services, platform functionality, and user experience
3. How We Share Your Information
We do not sell your personal or health information. We may share your data only with:
- Healthcare professionals within Svelte by LuKaria for treatment and care coordination
- Pharmacies and delivery partners for prescription fulfillment and medication delivery
- Technology providers (e.g., hosting, payment processing) who support our platform, under strict confidentiality agreements
- Regulatory authorities, when required by law (e.g., for public health, legal investigations, or audit purposes)
All third parties are required to protect your data in accordance with HIPAA and applicable privacy laws.
4. Your Rights
As a user, you have the right to:
- Access your personal and health information
- Request corrections to your records
- Request deletion of non-essential information
- Withdraw consent for non-essential communications
- File a complaint if you believe your rights have been violated
To exercise any of these rights, contact us at svelte@lukariagroup.com.
5. Data Security
We use industry-standard encryption, secure servers, and privacy-by-design protocols to protect your data. Access to your PHI is limited to authorized personnel only. While we take every reasonable precaution, no method of transmission over the Internet is 100% secure.
6. Telehealth-Specific Privacy
As a virtual provider, all consultations, records, and communications are conducted via secure, HIPAA-compliant platforms. You are responsible for maintaining privacy on your end, such as using a private device and network for virtual appointments.
7. Changes to This Policy
We may update this Privacy Policy as our services evolve or as laws change. We will notify you of significant updates by email or through the platform. The revised policy will take effect immediately upon posting.
8. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact:
Svelte by LuKaria
Email: svelte@lukariagroup.com
Phone: 876-290-3659